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HP Digital Sender not able to save to FTP

Product(s)Digital Sender Firmware (embedded and stand alone)


This article will assist a technician or end-user with resolving the error "Unable to reach ’FTP Path:’ Path, Please check the location and make corrections as needed."



  1. Ensure the FTP Server: is using an IP address (not DNS domain name)
  2. Ensure the Username: is using domain\username format when trying to save to an active directory domain.

FTP Server:

FTP Port: 21

FTP Path: /e$/billing/digital-sender/

Username: domain\username


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KB Article ID:00101
KB Article Permalink:http://kb.sleepyshark.com/article.php?id=101
Published:Sat, Sep 17, 2016 at 8:09 PM
Updated:Wed, Oct 12, 2016 at 8:01 PM
This article has been viewed 417 times.