Disable SIP ALG on Arris SURFboard SBG6580

Disable SIP ALG on Arris SURFboard SBG6580

Manufacturer/VendorArris/Motorola
Product(s)SBG6580

Summary


This article will assist a technician or end-user with disabling SIP ALG to support SIP VoIP phones behind the Arris/Motorola SURFboard SBG6580 device.



Details


Prerequisites

Known Issues

Solution

  1. Login to the device administration interface.  Default IP, username and password can be found here.
  2. Click the Advanced Link at the top of the screen.
  3. Uncheck the SIP ALG Enable option.
  4. When the Warning - Your Modem Needs to be Rebooted for SIP ALG to be Disabled message appears, click the OK button.
  5. Below the SIP ALG Enable option, click the Apply button to save changes.
  6. In the upper-left corner of the page, click Status.
  7. In the left-hand menu, click Configuration.
  8. Click the Reboot button.


Article properties


KB Article ID:00006
KB Article Permalink:
Category:Arris/Motorola
Published:Tue, Sep 13, 2016 at 12:27 PM
Updated:Wed, Oct 26, 2016 at 6:38 PM
This article has been viewed 3005 times.