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  1. VoIP call quality issues with Netgear CG3000DR Prerequisites User must have administrative rights to the device (if other than default). Known Issues Comcast has confirmed the Netgear CG3000DCR causes severe problems with VoIP that persists after several firmware updates, even with the latest ... Read More
  2. Enabling CNAM (Caller ID Name) on PRI interface of Adtran 908E Prerequisites User must have administrative rights to the device (if other than default). Solution Login to the device CLI interface. Apply the following settings to the PRI interface. interface pri 1 isdn name-delivery display isdn name-deliver... Read More
  3. Cisco Router throughput and performance matrix Router Matrix Chassis/PlatformPackets Per Second (CEF)Mbps (CEF) 801, 805 1000 0.51 806 7000 3.58 830 8500 4.35 850 10000 5.12 860 25000 12.80 870 25000 12.80 880 50000 25.60 890 100000 51.20 14xx 4000 2.05 160x(-R) 4000 2.05 ... Read More
  4. Default username and password for Arris TG1682 Prerequisite User must be physically present to obtain the default username and password. Solution Default IP address: http://192.168.0.1 Default username: admin Default password: LOCATED ON WHITE STICKER ON BOTTOM OF DEVICE ... Read More
  5. Disable SIP ALG on Ubee DDW365 Ubee DDW365 Description This article will assist a technician or end-user with disabling SIP ALG to support SIP VoIP phones behind the Ubee DDW365 device. Prerequsites User must have administrative rights to the device (if other than default). Kno... Read More
  6. Outlook Can’t Create File, Check your permissions What happens when you single/double-click Outlook's preview pane is pretty nifty and useful for email. Opening non-native things in it such as .PDF (document) files or .WAV (voice mail) files becomes tedious for the application because it doesn&... Read More
  7. Cisco Logging Levels Prerequisites User must have enable (Level15) access to the device. Solution Troubleshooting Cisco routers and switches may require setting the verbosity of device logging.  There are eight distinct levels of logging based on severity. Higher sev... Read More
  8. Factory reset Cisco IP Phones (various models) Prerequisites User must be physically present to perform this procedure. Solution Unplug the power cable from the phone (or CAT5 cable if using PoE). Press and hold the * and # buttons simultaneously. Plug the power back in (while still holding th... Read More
  9. Disable SIP ALG on Edgewater 200AE2 Prerequsites User must have administrative rights to the device (if other than default). Known Issues This device has SIP ALG and it must be disabled in order to avoid issues with phone registration and fax/call feature quality of service. This de... Read More
  10. Disable SIP ALG on Ubee DDW3610 Prerequisites User must have administrative rights to the device (if other than default). Known Issues Some firmware versions that this device users do not have an option to disable SIP ALG.  Please contact the ISP for further assistance. No abil... Read More
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