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  1. HP Digital Sender not able to save to FTP Solution Ensure the FTP Server: is using an IP address (not DNS domain name) Ensure the Username: is using domain\username format when trying to save to an active directory domain. FTP Server: 192.168.1.200 FTP Port: 21 FTP Path: /e$/billing/d... Read More
  2. Outlook 2007 Delegate Access (Calendar, Tasks, Inbox, Contacts, Notes, Journal) Solution Click Tools | Options Click the Delegates tab Click Add Search for the person you want to make your delegate Add the person to the Add box at the bottom of the window. Then click OK Click each of the drop-downs and delegate type (delegate t... Read More
  3. Remote computer requires Network Level Authentication, which your computer does not support Error Message The remote computer required Network Level Authentication, which your computer does not support. For assistance, contact your system administrator or technical support. Prerequsites Must have Windows XP SP3 or higher installed Solutio... Read More
  4. DNS not responding / No internet on OS X 10.6 (Snow Leopard) Prerequsites User will need administrative/root username/password to issue sudo commands. Known Issues This is a known issue in OS X 10.6 (Snow Lepoard) and is resolved in OS X 10.7 (Lion).  Solution Open terminal. Type sudo launchctl unload /... Read More
  5. Internap - Network Operations Center (NOC) Internap - Network Operations Center (NOC) phone: +18778434662 phone: +14043029700... Read More
  6. Disable SIP ALG on Ubee DDW365 Ubee DDW365 Description This article will assist a technician or end-user with disabling SIP ALG to support SIP VoIP phones behind the Ubee DDW365 device. Prerequsites User must have administrative rights to the device (if other than default). Kno... Read More
  7. Mass changing the destination BackupExec Remote Agent server via deployment script Symantec BackupExeec 12.x Description This article will assist a technician with creating a mass deployment script to modify the BackExec remote agent media server destination. Media servers are [typically] stand-alone, non-VM based machines with SC... Read More
  8. Disable SIP ALG on Ubee DDW3610 Prerequisites User must have administrative rights to the device (if other than default). Known Issues Some firmware versions that this device users do not have an option to disable SIP ALG.  Please contact the ISP for further assistance. No abil... Read More
  9. Disable SIP ALG on Arris SURFboard SBG6580 Prerequisites User must have administrative rights to the device (if other than default). Known Issues Known firmware bugs in version >3.3 causes RTP to drop mid-call, causing audio to cut out completely and not return. SIP ALG enabled by defau... Read More
  10. Disable SIP ALG on Ubee DVW3201B Prerequisites User must have administrative rights to the device (if other than default). Known Issues Some firmware versions that this device users do not have an option to dislable SIP ALG.  Please contact the ISP for further assistance. No abi... Read More
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